All funds received from clients are non-refundable. If the cancellation occurs more than 15 days before scheduled check-in, a credit non-refundable will be applied, minus a administration fee of $65 USD for one year from the date of issue and can be used at the Hotel Basalto subject to availability. No credit will be available if the client cancels 15 days or less in advance, the day of arrival, if the client does not show up or leaves early for any reason. To protect the money, you invested in your stay at Hotel Basalto, we recommend consider travel insurance, which will help you get the coverage you need for your holidays.